Web.me support


  1. When is support available?

    Live Chat is available from Monday to Friday from 9am to around 5pm GMT. Our support team will be happy to answer your questions. We can accept questions in English, Spanish, German, French and Brazilian Portuguese. You can also send us your questions in English to support@web.me. You can usually expect a response within 24 hours excluding weekends. We will do our best to answer your questions as quickly as possible. We do not provide telephone support.

  2. What payment methods can I use?

    Payment methods vary by country. In the UK, Europe and the US You can pay monthly or yearly using Visa, MasterCard/Maestro, American Express or Paypal. In other countries additional payment methods may be available.

  3. Can I set up an online shop?

    Ecommerce is available with all packages except Pay As You Want. You can use our Google Checkout Widgets or you can embed another ecommerce platform into your Web.me site (such as Paypal, Ecwid or Wazala). See Help -> Ecommerce

  4. How much does a domain name cost?

    For detailed information about domain prices, go to the "Pricing" tab.

  5. Can I add adverts to my website?

    Yes. For more information, see Help.

  6. Can I set up my email with Web.me?

    We do not provide email accounts with your Web.me domain, but we can help you with setting up Google Apps, which will give you email account (name@somedomain.com). For more information, see Help -> Domains and Publishing.

  7. "If I pay for a year but then I want to upgrade my account, what should I do?

    You can click on Account and then you can change your account here. Or get in touch with our support team at support@web.me.

  8. Do you have a blog feature?

    No we do not have a blog feature but we are working on one. We have no release date for this feature yet.

  9. Can you send me an invoice?

    We provide an invoice in the form of an email sent right after making a payment.

  10. I want to show my images - Do you have a gallery?

    Yes, we have a Carousel Widget, which lets you create a sequence of images or other elements. See Help -> Widget reference

  11. I already have a site. Can I import it into Web.me?

    No you cannot import a site into Web.me, but you can easily recreate it.

  12. I want to create more than 7 sites - is it possible?

    No, it isn’t. In Premium package you can create 1 website with unlimited pages.
    You can create a new account where you will be able to create another site.

  13. Can I upload my own videos to my Web.me site?

    You can upload videos up to 20mb. If your video is bigger than this, we recommend you use a video hosting service like YouTube or Vimeo and embed it.

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